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NEWBIES ASSISTANCE
     
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NEWBIES ASSISTANCE - TECHNICAL HELP
First things first: let me remind you that the site must be viewed at 1024x768 resolution.
If your screen is not setup this way, that's why you are having trouble to see the site correctly.
If you don't know anything about computers, here is a little help to adjust your screen to the proper resolution:
 
   
Right click on your desktop, then click on "properties". Find "settings". In that window, you should see "Screen resolution". If it is not setup to 1024 by 768 pixels, use the slider to set it up this way. Don't worry it doesn't affect your computer, just the screen. Basically, if you were at 800x600 resolution, you will see things smaller on your screen. If you don't like this resolution, you can always come back to your usual resolution when you're done visiting my site!
Once you have adjusted the screen to 1024x768, click on "Apply". Your computer will prompt you to keep this resolution...or not!
Once again, don't worry, you can always come back to the previous resolution.
 
   
   
Now, in order to browse my site correctly, your browser needs to be "java enabled".
What does it mean? I use "java scripts" to make the site faster and more pleasant to visit. If your browser is not "java enabled" you won't be able to see some animation, to chat with me in the chatroom...etc.
It is not difficult to enable "java" on your browser. Just download the last version of your browser, it should do the trick. It's free!
 
If you still experiment some problems with "Java" the best way is to download it from the source, Sun Microsystems (that's what I did!): >>>>>>>>>>>>>>>
A word of advise: I have created my site mainly for Internet Explorer browsers. It is not because I like it more than Netscape, but because it is the most common browser. So if you use I.E you will see the site in optimum conditions, although there should be no viewing problem with Netscape.
AOL users: AOL is making things very difficult for Adult websites. It's AOL policy, so don't blame it on me! The best way for you, if you use AOL, is to use the Netscape browser, not the AOL browser. If you have any trouble, please email me!
MAC users: At the exception of the Radio Show, you should have no trouble browsing the site. Just download the latest version of I.E. for Mac. If you are running SAFARI, it should be no problem either. Sometimes you might see the site on the left instead of seeing in centered. That's the only known problem!
   
   
Since I am doing my best for you to see everything the best you can, you should also download:
  These are free players to be able to view some of my video clips! Of course they are free to download! Don't email me telling me you cannot see my video clips if you are using an old version of these players! Nothing I can do about it! You need to update to a newer version.
   
IF YOU NEED ANY TECHNICAL ASSISTANCE, PLEASE EMAIL ME
 
   
BILLING QUESTIONS
I AM PROTECTING YOUR PRIVACY:
My name will NOT be visable on the package you receive if you order anything through my website - all shipments are sent in a plain unmarked package (USPS envelopes or brown ordinary envelopes).
When you pay with your credit card, your statement will NOT identify the products - all charge card statements will show the name "RLP". Nothing more.
My website is using a state of the art 128 bit encryption, so your credit card information is safe with me.
Your information will not be shared with any other company. Your name will not end up on any mailing list. The only person that will send you email is ME!
   
IF YOU HAVE ANY QUESTIONS ABOUT BILLING, PLEASE EMAIL ME
   
CANCELLATIONS
If you have chosen a non recurring membership, please do not email me to cancel it. It will NOT be re-billed, so there is no need for cancellation!
If you have chosen a recurring membership and want to cancel the rebilling, please email me at least 7 days before the end of your billing cycle. I have a lot of email to handle so I need some notice to be able to do it on time!
   
IF YOU HAVE ANY QUESTIONS ABOUT CANCELLATIONS, PLEASE EMAIL ME
     
   
OTHER INQUIRIES
If you have any other inquiries of any sort, especially if it's regarding more personal matters, please use this email:
 
   
 
   
©1996-2005, Rebecca Lord Productions, LLC. All Rights Reserved.

end of Rebecca Lords help page